Client Care

Client Support

Why buy your veterinary ESWT shockwave unit from FOCUS-IT, LLC?  Because we don’t just sell shock wave units, we offer exceptional client service, assistance, accessories, repair, maintenance, parts, technical support, a great warranty and well-trained, helpful staff.  We truly support our clients before, during and after their purchase or lease.

Committed to distributing high quality, robust and reliable shock wave medical products designed to serve the veterinary and healthcare industry, FOCUS-IT provides reliability that extends beyond our products, with after-sale client care and technical support provided by people with experience in supporting medical products.

What you can expect from FOCUS-IT Client Care:

  • Client-focused assistance with equipment acquisition including purchase, lease and financing
  • Training with every system sold
  • Technical support and 24-hour emergency assistance
  • Pro-active preventive maintenance service
  • Quick turnaround on repairs
  • Exceptional warranty on new equipment: 24 months or 1 million pulses.
  • Knowledgeable staff 

ESWT Equipment Acquisition – We will learn about your veterinary practice and gather information about your budget, down payment availability, timelines, etc., to help you determine which of these options would work best for you:

  • Purchase a veterinary shockwave unit outright
  • Purchase shock wave equipment via a payment plan
  • Purchase a pre-owned veterinary ESWT unit at a substantial discount
  • Lease a shockwave unit
  • Lease with option to buy
  • 30 day trial
  • Onsite demonstrations available within the continental United States

Please contact us for more information on each of these choices.
Tel: +1-770-621-8245
or Email Us: contact at eswt dot net.

Training: We provide training for every shockwave unit.  Depending on the unit and the intended uses, training can vary from in-person sessions lasting 1-2 days, to online or telephone training.  We are happy to train the veterinarian as well as staff and technicians.

Technical Support: Call us any time — including after hours — with any questions at no charge.

Repairs & Maintenance: Clients appreciate our ability to help them with any problems. All equipment is warrantied so any major repairs are covered.  If out of warranty, suitable parts and labor charges are assessed.

Download  Repair Request Form

Parts and Accessories: Check our Accessories page for radial transmitter tips for different uses (ligament, tendon, muscle), carrying cases (including soft and hard cases) hand piece service kits, etc.

Warranties: A new unit comes with a 24-month or 1 million pulse warranty, excluding any physical damages, abuse, mechanical impact and consumables.

Client Support: Our client support includes training, repairs and maintenance, supplies and accessories, and after-hours phone assistance and technical support.  Client satisfaction is our top priority and has been since the company’s beginning in 2000.  We understand the importance of being there for our clients, whether it’s a simple question, or an occasion requiring technical service.  Our pledge is to provide you unparalleled client service, whenever you need us, and to minimize any downtime associated with a service event.

For more information about our veterinary equipment shockwave products and services, please do not hesitate to contact us.

FOCUS-IT, LLC
Support & Service Department
Tel: +1-770-612-8245
Email Us: contact at eswt dot net.

FOR INFORMATION ABOUT CAREER OPPORTUNITIES, CLICK HERE

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